We can meet your different colour requirements in formal orders. You can pick different colours from our colour chart or give us the colour you need and we can mix the colours as required.

How to Order

Shopping at Guangzhou Gauvain Water-based Coating Co.,Ltd. is easy. Simply follow the steps below to place an order.

Step 1

To choose the product you needed and add it to the shopping cart.  Just click the button "Add to Cart".

Step 2

In the shopping cart page, your can review the order and change the quantity if necessary. If you're ready to place your order, click the “PROCEED TO CHECKOUT” button. Or click the button "Check out with PayPal" for express checkout.

Step 3

Complete billing and shipping information, then click “PLACE ORDER” to submit your order.

Step 4

Finally, to complete your order payment.

Notes:

We’ll begin processing your order upon receipt of your payment and we’ll also send you an order confirmation email.

You can check your package’s order status and tracking information by logging into your account and selecting “My Orders” or by "Order Tracking".

You can find out more about our shipping policies here.

1.What is your working time?
Working Days: Mon. – Sat. (Time Zone: UT C +8:00)
Working Hours: 9.00AM – 9.00PM (Time Zone: UTC +8:00)

2.What is the service language?
Chinese and English.

3.Do you support payment against cargo collect?
Currently cargo collect only available within Mainland China, it is not available for other countries and regions.

4.What else payment do you accept other than Paypal?
Other than Paypal payment, we also accept TT transfer, West Union Transfer, Alipay and Wechat transfer, please contact us if needed.

5.Which port is the loading port in Guangzhou?
For FOB terms, the nominated loading port is Huang Pu port of Guangzhou, if you want to load your items at other ports, please kindly inform us, you may need to paid some additional cost.

6.Does samples available?
Yes,Our edge paint sample could be free but the painting tool need to be charge price same as order price.And the freight also needs to be borne by the customer.

7.When will I receive my purchase?
If the item(s) you wish to purchase are in stock, we will send out the item(s) within one week. However, We offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery times listed on each and every product page are accurate and up-to-date. If you’d like to place an order but would like to verify stock and / or lead times, please feel free to contact us.

8.What if my order arrives damaged?
It's unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, you should send us photos via email within 24 hours, so that we can address and correct the situation.

9.How can I track my order?
It is very convenient to track your order, login with your account and password on Alibaba website, and then you will see the order status, we will offer you the express tracking number after the goods delivered by express company, then you can track your order with the tracking number in relative express company website.

10.Is the price I paid in the website already covered the tax?
The price you paid in the website is not include the tax in destination country or region. If you choose express delivery, for most of time in most of the countries or regions do not need you paid the tax, but if the goods is too big or the value of the good too large or other reasons, the custom may ask you paid the import tax, in that case, you have to paid the tax by yourself.
If you choose ocean shipment, you have to pay the import tax when do custom clearance.

11.Can I customize my own design?
Customization are available for order over 500KG, order quantity less than 500KG please check with our sales, regularly the price of custom designs will be higher than stock patterns.